Products

• How Do I Make My Fragrance Lasts As Long As Possible On Skin?

  The easiest way to make your fragrance last as long as possible is avoiding a place with high intensity of heat. You will always find a better longevity performance from a fragrance in a lower temperature place. Aside from that, we recommend you apply some neutral lotion to make your fragrance lasts longer yet project its original scent.

• Why I Can’t Smell My Fragrance After Having Worn It For A While?

  If you find this situation, we can ensure you that this is a common phenomenon. After a while, our brain will adapt to the smell of a fragrance and associate it with our body odor. The moment that we no longer smell our perfume is part of a physiological process called olfaction.

• Why I Find Different Smell Of Fragrance From The Same Exact Bottle At Different Occasions?

  It commonly happens when you put it on your skin. The fragrance will create different chemistry with your skin condition considering the humidity, weather, and temperature at that time.

E-Commerce

• How Can I Contact Eser?

  Gladly reach us 24/7 at +62852-2599-7629 by WhatsApp chat or email at eserperfumery@gmail.com to get any assistance from our representative.

• Where Do You Deliver?

  Currently, Eser only ships to all cities across Indonesia.

• Can I Change My Shipping Address After Placing An Order?

  Unfortunately, we can't change your shipping address once an order is confirmed.

• How Do I Order Online?

  Select the product you want to order through our website and hit the "Add To Cart" button along with your desired quantity. You have full authority to add, remove, and access your shopping cart by hitting the "Cart" icon on our navigation bar. Once you have committed to making a payment, a confirmation page will pop out showing your order number and the estimated time to arrive. You will also receive a shopping invoice through an email.

• What Are My Payment Options?

  We guarantee the security of your payments by offering several options such as Visa, Mastercard, BCA Virtual Account, Apple Pay, Google Pay, and PayPal.

• When My Order Be Processed?

  You will receive a tracking number notification in your email once your order is shipped.

• What Are My Shipping Options?

  Unfortunately, you can't choose any shipping options at the moment. But we can declare that we are using a standard delivery option partnering with Indonesia's local delivery courier.

• How Can I Track My Order?

  After receiving a tracking number notification, you can get the latest update of your package by entering the number on the delivery courier website.

• What If I Think My Order Is Lost?

  If you suspect that your order has been lost, please reach our Customer Care at +62852-2599-7629 for further assistance.

Order Processing Times

All orders can take up to 2 business days to be processed. Once your item has been shipped, you will receive a tracking number and notification via email.

Shipping Times

All shipping times will refer to Indonesia local delivery courier where most likely takes 2-3 calendar days for the Java Region and 5-7 calendar days for the rest of the areas by regular service.

Exchanges

We are pretty strict about quality control, but sometimes things slip through the cracks. Since we don't want to disappoint you, you can exchange it for a new product* within 7 days of receiving your item if you experience any of the following problems:

• Missing items
• Wrong variant
• Broken or cracked bottles
• Leaks
• Malfunctioning sprayer

And to make it easier for us to help you, please carefully follow these steps:

• Chat with our friendly Customer Service at +62852-2599-7629 via WhatsApp,
• Take some photos or videos of the product conditions,
• Include your shopping invoice number.

*To be eligible, all items must be returned in their original condition and packaging.